• Your water is our business

    At water2business we offer leading customer service and tailored water and wastewater management that will help to improve efficiency and deliver savings.

    We're not a newcomer to the market - we're a company with extensive industry knowledge that has a proven track record and already provides business services.

    water2business was born out of a joint billing venture created by Bristol Water and Wessex Water in 2000.

  • Our customers are at the heart of everything we do

    From 1 April 2017 business customers from Bristol Water and Wessex Water were transferred automatically to water2business when the new non-household retail market opened up.

    Our ethos remains the same: to work in partnership with SMEs, large businesses, public sector bodies, charities and multi-site organisations to create water efficiency programmes designed to meet their specific needs. 

    9 out of 10 customers are happy with the accuracy and clarity of their bills from water2business

    We are committed to working openly with all our customers and delivering on the promises we make.

    We aim to be pragmatic and transparent in our dealings, giving you total understanding of your water consumption and how best to reduce costs and improve your environmental performance.

    So whether you're looking for help to reduce water consumption - which in turn could reduce energy costs too - or flexible, consolidated billing for multiple sites, we can help.

    What we do
  • Switch to water2business today. You will be in safe hands

    We put customers at the heart of everything we do and have a proven track record in delivering excellent service. Our customers agree: 9 out of 10 customers rate our service as 'good' or 'very good'

    Switch to us
  • Our Customer Promise

    Service

    We're experts at helping business customers of all sizes and sectors

    Sustainability

    We can improve your environmental impact and performance

    Savings

    We help you save through water and waste water efficiency advice

    Customer promise
  • Our key people

    Key person
    Charley Maher

    Managing Director

    Charley joined water2business in June 2016 and has over ten years' experience in engaging and leading large teams driven to deliver awarding winning customer service.

    Key person
    Lynne Stephens

    Operations Director

    Lynne has more than 35 years' experience within the water industry, with a history of customer service, credit management, meter billing and collections, placing her ideally to lead water2business through the changes ahead as the business continues to build on its established reputation.

    Key person
    Kim Trowbridge

    Head of Account Management 

    Kim joined the water2business team in 2014 and has responsibility for running the account management team and value added services division. 

    Key person
    Siobhan Kennedy-Hall

    Business Development Manager 

    Siobhan has gained insight into numerous industries and sectors while working in the waste management and environmental services industry for the last 23 years. This has helped her identify customer needs, wants and requirements. 

    Key person
    Simon Wilshire

    Head of Finance and Compliance  

    A chartered management accountant, Simon joined the water2business team in 2015. Before joining water2business, he held roles in commercial finance and corporate strategy.

    Key person
    Karen Youdan

    Head of Customer Services

    Over the past 12 years Karen has worked in various areas at the front end of customer service excellence and recently developed into a more senior role as Head of Customer Service at water2business. 

    Key person
    Gemma Tripp

    Customer Relations Manager 

    Gemma is responsible for the day-to-day running of our customer relations team. She has eight years' experience in customer relations, starting her journey in the contact centre and in 2017,  won Contact Centre Manager of the year.

    Key person
    Joe Henderson

    Contact Centre Manager

    Joe is responsible for the efficient running of the water2business contact centre as well as ensuring the service provided by the centre is second to none. 

  • Affiliations and accreditations

    Future Water Association logo
    Future Water Association

    Future Water Association is the business support organisation for companies working in the water sector.

    Institute of Water
    Institute of Water

    The only professional body solely dedicated to supporting the careers of people working in the UK water sector.

    Major Energy Users Council
    Major Energy Users Council

    The MEUC acts as an independent clearing house of information for the benefit of its Member subscribers. These are drawn from medium size and larger industrial, commercial and public sector organisations.

    ISO 9001
    ISO 9001

    water2business ISO9001 quality management systems ensures we meet the needs of our customers and other stakeholders while meeting statutory and regulatory requirements.