Salary: £19,267 plus £410 shift allowance
Close date: 08/02/2019
Free parking, annual bonus, retail discount and cashback scheme, 25 days'
holiday (increasing with length of service), contributory pension scheme, 37
hour week, enhanced maternity and paternity pay.
Who are we?
Based in Nailsea just South of Bristol and employing around 60 people, we are
in modern, newly refurbished offices with all the local shops and eateries on our
doorstep. Water2business is a water retailer with extensive industry knowledge
and a proven track record in delivering outstanding customer service and
tailored water management services. Our three promises are: Service,
Sustainability and Savings, and these are what we pride ourselves on providing
to each and every customer.
Our lively and welcoming Contact Centre team are responsible for providing
elite service experiences for our customers through inbound telephone and email
contact. We are the first point of contact for the vast majority of our
customers and as such we provide the best first impression possible and look to
solve as many queries as possible during the initial contact.
You'll receive calls from business customers and they can vary in size from a
sole trader to a large national company, and you'll be dealing with a range of
queries from them about their water services
You will be working on a 3 week rolling shift pattern between the hours of
0800 - 1800 Monday - Friday.
We're looking for someone who has a genuine passion for delivering a great
service and who adopts a positive, enthusiastic approach to your work. We are
measured through a number of targets, so you will also be someone who is driven
by achieving success, both in terms of customer satisfaction and volume of
You will have excellent communication skills, both written and verbal, and
will also have the ability to use your initiative to help solve customer queries
creatively and promptly.
Finally, you will be someone who enjoys working as part of a highly motivated
team who pull together and thrive in busy and engaging atmosphere.
Why work for us? Our culture is all about people and customers. You
will be joining an award winning, visionary business who have an exciting and
ambitious growth strategy of which you will be an integral part.
In this role you will benefit from a well-planned induction training
programme and have access to our coaching and mentoring framework, as well as
numerous learning and development initiatives from our award winning team. We
take your career, happiness and general wellbeing seriously. With our on-site
health and wellbeing committee, you will have access to a range of different
We're firm believers in recognising our people for a job well done, both
formally through our employee recognition schemes and informally with our
company wide social events - a great opportunity to celebrate our successes.
Water2business welcomes a diverse range of people, talent and ideas. Please
let us know if you require any special support or adjustments to assist you in
joining us. Anyone who applies for a role with our company who has a disability
and meets the minimum criteria for the job, will automatically be invited in for
We pride ourselves on our 'family friendly' culture and support all our team
members with a number of policies and initiatives to support this including
flexible working from day one!