• Contact Centre Advisor

    £19,884 annual salary plus £410 shift allowance

    Closing date 28/06/2019

    Package Free parking, annual bonus, retail discount and cashback scheme, 25 days' holiday (increasing with length of service), contributory pension scheme, 37 hour week, enhanced maternity and paternity pay.

    Who are we?

    Based in Nailsea just South of Bristol and employing around 60 people, we are in modern, newly refurbished offices with all the local shops and eateries on our doorstep.  Water2business is a water retailer with extensive industry knowledge and a proven track record in delivering outstanding customer service and tailored water management services.  Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.

    The role:

    Our lively and welcoming Contact Centre team are responsible for providing elite service experiences for our customers through inbound telephone and email contact.  We are the first point of contact for the vast majority of our customers and as such we provide the best first impression possible and look to solve as many queries as possible during the initial contact.

    You'll receive calls from business customers and they can vary in size from a sole trader to a large national company, and you'll be dealing with a range of queries from them about their water services.

    About you:

    We're looking for someone who has a genuine passion for delivering a great service and who adopts a positive, enthusiastic approach to your work.  We are measured through a number of targets, so you will also be someone who is driven by achieving success, both in terms of customer satisfaction and volume of calls.

    You will have excellent communication skills, both written and verbal, and will also have the ability to use your initiative to help solve customer queries creatively and promptly.

    Finally, you will be someone who enjoys working as part of a highly motivated team who pull together and thrive in busy and engaging atmosphere.

    Why work for us?

    Our culture is all about people and customers.  You will be joining an award winning, visionary business who have an exciting and ambitious growth strategy of which you will be an integral part.

    In this role you will benefit from a well-planned induction training programme and have access to our coaching and mentoring framework, as well as numerous learning and development initiatives from our award winning team.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives!

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

    water2business welcomes a diverse range of people, talent and ideas.  Please let us know if you require any special support or adjustments to assist you in joining us. Anyone who applies for a role with our company who has a disability and meets the minimum criteria for the job, will automatically be invited in for an interview.

    We pride ourselves on our 'family friendly' culture and support all our team members with a number of policies and initiatives to support this including flexible working from day one! 

    Apply now