Closing date 28/04/2019
Package Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback scheme to many major retailers.
Who are we?
Water2business is a company with extensive industry knowledge that has a
proven track record in leading customer service and tailored water and
wastewater management. Our customers benefit from water and wastewater
efficiency advice and flexible and consolidated billing for multiple sites. Our
three promises are: Service, Sustainability and Savings, and these are what we pride ourselves
on providing to each and every customer.
Our friendly and engaging Customer Relations team are responsible for
providing an exceptional customer experience through a variety of communication
channels including telephone, letter and email. We do this by treating every
customer as an individual and using our skills and knowledge to build rapport,
establish trust and find an effective solution.
The key skills needed involve assisting customers, problem solving,
identifying potential changes and engaging in team meetings to share best
You deliver great customer service, have a positive attitude, enthusiasm to
learn new skills and the ability to exceed both your own and our customers'
expectations. You have a strong customer focus and the ability to make all
contacts memorable for our customers.
You also have excellent communication skills, both written and verbal, a
willingness to adapt and respond to change and the ability to problem solve and
use your initiative.
You enjoy being part of a team and working with others but are also able to
use your own initiative and assess information to confidently make and implement
decisions. You have the ability to think outside the box, put forward
suggestions and are constantly looking for new ways you can develop yourself and
the business. You love a challenge, exceed your targets and play a supportive
role within a team.
Why work for us? Our culture is all about people and customers. You
will be joining an award winning, visionary business who have an exciting and
ambitious growth strategy of which you will be an integral part.
In this role you will benefit from our coaching and mentoring framework and
numerous learning and development initiatives from our award winning team. We
take your career, happiness and general wellbeing seriously. With our on-site
health and wellbeing committee, you will have access to a range of different
We're firm believers in recognising our people for a job well done, both
formally through our employee recognition schemes and informally with our
company wide social events - a great opportunity to celebrate our successes.
water2business welcomes a diverse range of people, talent and ideas, and
support the promotion of flexible working. Please let us know if you require
any additional support or adjustments to assist you in joining w2b.