• Customer Relations Adviser


    Closing date 06/09/2019

    Package Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback scheme to many major retailers.

    Who are we?

    Water2business is a company with extensive industry knowledge that has a proven track record in leading customer service and tailored water and wastewater management.  Our customers benefit from water and wastewater efficiency advice and flexible and consolidated billing for multiple sites.  Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.

    The role:

    Our friendly and engaging Customer Relations team are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email. We do this by treating every customer as an individual and using our skills and knowledge to build rapport, establish trust and find an effective solution.

    The key skills needed involve assisting customers, problem solving, identifying potential changes and engaging in team meetings to share best practise.

    About you:

    You deliver great customer service, have a positive attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers' expectations. You have a strong customer focus and the ability to make all contacts memorable for our customers.

    You also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative.

    You enjoy being part of a team and working with others but are also able to use your own initiative and assess information to confidently make and implement decisions. You have the ability to think outside the box, put forward suggestions and are constantly looking for new ways you can develop yourself and the business. You love a challenge, exceed your targets and play a supportive role within a team.

    Why work for us?
    Our culture is all about people and customers.  You will be joining an award winning, visionary business who have an exciting and ambitious growth strategy of which you will be an integral part.

    In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives!

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

    water2business welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working.  Please let us know if you require any additional support or adjustments to assist you in joining w2b.

    Apply now