• Customer service apprentice

    Who are we?
     
    water2business is an award winning company with extensive industry knowledge that has a proven track record in fantastic customer services. This has recently seen us awarded 'Retailer of the Year' by our industry colleagues.
     
    Based in Nailsea just South of Bristol and employing around 60 people, we are in modern, newly refurbished offices with all the local shops and eateries on our doorstep. 
     
    Our customers are at the heart of everything we do and our industry-leading customer service has led us to receive the lowest number of complaints out of all the major water retailers. Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.
     
    The role:
     
    We have a unique and exciting opportunity for two articulate individuals to take up an apprenticeship with our friendly, supportive water2business team. The role will work across our Customer Relations and Customer Contact teams for maximum development opportunities.
     
    The successful candidates will receive first class on the job training whilst completing a supported NVQ2 in Customer Service at Weston College.
     
    Our friendly and engaging Customer Relations team are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email.  Our lively and welcoming Contact Centre team are responsible for providing elite service experiences for our customers through inbound telephone and email contact.  
     
    We achieve customer excellence by treating every customer as an individual and using our skills and knowledge to build rapport, establish trust and find an effective solution.
     
    About you:
     
    You will have a genuine demonstratable passion for delivering great customer service and will adopt a positive, enthusiastic approach to your work.
     
    You will be someone who enjoys working as part of a highly motivated team who pull together and thrive in a busy and engaging atmosphere.
     
    To be considered for this position, you will have: 
    * A minimum of 5 GCSE's (or equivalent) grades A* - C /4+ including Maths and English
    * A keen interest in customer service 
    * A positive and proactive approach with the ability to motivate both themselves and others
    * Confident communication skills, both written and verbal
    * Strong IT skills, including Microsoft Word and Excel
     
    We are looking to recruit as soon as possible and will make an appointment as soon as a suitable candidate is found.

    Why work for us:
     
    Our culture is all about people and customers.  You will be joining an award winning, visionary business with an exciting and ambitious growth strategy, of which you will be an integral part. 
     
    In this role you will benefit from our coaching and mentoring framework as well as dedicated time with your line manager.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives! 
     
    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

    Water2business welcomes a diverse range of people, talent and ideas.  Please let us know if you require any special support or adjustments to assist you in joining us. Anyone who applies for a role with our company who has a disability and meets the minimum criteria for the job, will automatically be invited in for an interview.
     
    We pride ourselves on our 'family friendly' culture and support all our team members with a number of policies and initiatives to support this including flexible working from day one!
     
    To apply for this role, please send your CV and a covering email to careers@water2business.co.uk