• Operations Manager - Bristol

    Salary - c£45k, car allowance plus bonus


    Contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 40 hour week, car allowance, free local parking, online employee discount and cashback scheme, annual health and wellbeing programme.

    Who we are?

    water2business is a company with extensive industry knowledge that has a proven track record in leading customer service and tailored water and wastewater management. Our customers benefit from water and wastewater efficiency advice and flexible and consolidated billing for multiple sites. Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.

    The role

    You will play a critical role in the day to day management and optimisation of the performance across water2business, ensuring that all systems, processes and procedures are compliant whilst delivering the highest level of customer service and deliver the results set by the Board.

    Reporting into the Operations Director you will ensure strategic objectives are implemented across the business. You will ensure we are compliant with market codes and practices and all regulatory requirements, tracking and reporting of service level agreement performance to ensure suppliers and team members are focused on achieving contractual obligations.

    You will ensure you are up-to-date with the core functions of water2business, such as new customer on-boarding, account management, customer services, suppliers and technical/systems services; anticipating associated risks and opportunities. You will also assist in preparing data and information to report on operational activity, KPIs and results for the monthly board pack, service level agreement meetings, management meetings and any other updates as required.

    About you

    In order to succeed, you should have experience of managing operational functions in a customer services environment, be capable of excellent project planning, and have strong leadership and exceptional problem-solving skills, along with good communication skills.

    You will have proven senior level relationship building skills, both internally and externally and able to influence senior stakeholders. Someone who is focused on results, you will be passionate about continuous improvement and driving innovation.

    The ideal candidate will also come from a regulatory and compliance environment.

    Why work for us?

    Our culture is all about people and customers. You will be joining an award winning, visionary business that has an exciting and ambitious growth strategy of which you will be an integral part.

    In this role, you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team. We take your career, happiness and general wellbeing seriously. With our on-site health and wellbeing committee, you will have access to a range of different opportunities.

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate success.

    To apply please send your CV and covering letter to  careers@water2business.co.uk