• Ways to pay

    We can accept payment in a number of ways including: 

    Direct Debit

    Spread the cost of your bill over the year or pay it in full with a Direct Debit. Fill out our online form to set one up.

    Via our website

    Make a secure one-off payment using our handy online payment facility.

    Internet/telephone banking

    Our bank details are on the back of your bill our telephone contact details can be found here.

    Cheque by post

    Cheques must be made payable to water2business - please include your business name and customer reference number on the reverse. Please complete the payment slip on your bill and return it to: 

    water2business, 21e Somerset Square, Nailsea, Bristol BS48 1RQ   

    Please note that we do not accept post-dated cheques. Please do not send cash through the post.

  • Stable and consistent billing

    We put our customers first, working hard to ensure you receive accurate bills, on time and consistently.

    We also offer flexible and consolidated billing for companies with multiple sites or water meters so you can have just one bill for all the services you receive.

    Contact us

    Learn more about how you can view your bills, make online payments and view your account information when you register for an online account.

    My Account
  • Questions about your bill

    A higher than expected bill could indicate that you have a leak, however there are other potential reasons to consider first.

    • General usage - Has the nature of your business changed? Has the number of people using the water increased?
    • Reading type - Whilst we aim to take actual meter readings wherever possible, on occasion it may be necessary for us to use estimated readings. Have any of your last two bills been estimated? If your last reading was estimated, can you provide an actual reading? If so, let us know. 
    • Bill period - Does your most recent bill cover a longer period than your previous bill? Most properties are billed every six months but the exact period of days covered will vary.
    • Appliances/fittings - Things like new dishwashers and power showers may use more water. Any dripping taps or faulty toilet cisterns may also have caused high water usage, even if they have since been fixed.

    If you do not have a water meter

    Your bill is based on the rateable value of your property and not the amount of water you use.

    You may find that your water bill is different to neighbouring properties, even though you both pay unmetered charges. We are required by law to use rateable values that were set by the valuation officer of the Inland Revenue on 31 March 1990. The rateable value, which cannot be changed by us, does not reflect your business rates. This means that even if your business rates change, your rateable value will not.

    You may wish to look at having a water meter fitted in order to be billed based on your actual water usage. To discuss this, please contact us.

    If you have a water meter

    Your metered charges are based on the amount of water you use which is measured using a water meter.
    You are billed for every cubic metre (1,000 litres) of water used. For information on our current charges and tariffs, please click here. 

    Sewerage charges assume 5% of the water you use is not returned to the sewer. If, every year, more than 5% of your water supply is not returned to the sewer, please let us know and we'll find out if you qualify for a reduction in charges. 

    If you do not have a water meter

    Direct Debit payers have three options;

    • One Direct Debit payment to cover the full year (usually in May)
    • Two six-monthly payments (usually May and October) 
    • Payments over 10 months from May to February.

    You will receive your new annual bill by the end of March each year. This will detail your charges for the forthcoming year and the payment dates and amounts of your Direct Debit.

    If you have a water meter

    Direct Debit payers have two options

    • Payment on demand (after your bill is produced, the full value will be requested via Direct Debit on the next available payment date). 
    • Monthly payments 

    If you make monthly Direct Debit payments, we will review your arrangement at least once every 12 months to ensure your payments are in line with your usage. We use any meter readings taken over the last year to calculate your expected water usage for the coming 12 months. As such, your Direct Debit payment arrangement will likely fluctuate as your water usage changes.

    You can contact us at any time if you would like your Direct Debit arrangement reviewed sooner. We also recommend that you let us know as soon as possible if you anticipate your water usage changing significantly going forward (e.g. if more people are expected to use the water supply) to ensure your payments are sufficient to cover your usage.

    Should you have overpaid at the time of your Direct Debit review, we will refund any credit directly into your bank account. 

    Yes, we offer flexible and consolidated billing for companies with multiple sites or water meters. This means you will have just one bill for all the services you receive. If you're interested in consolidating your bills, contact us and we can discuss this option with you.

    From 1 April 2017, all non-domestic customers from Bristol Water and Wessex Water were automatically transferred to water2business when the new non-household retail market opened.

    'Non-domestic' includes all troughs, standpipes and any supply that is not purely for a domestic property.

    If you receive a bill for a property that is solely domestic, please contact us. 

    If you do not have a water meter

    These are fixed amounts payable by all customers. Part covers the cost of billing and part reflects some of the fixed costs of providing you with water and/or wastewater services. 

    If you have a water meter

    Standing charges are an annual fixed charge based on the connection size of your water meter and are paid by all customers receiving water and/or wastewater services. They include costs of maintaining and reading meters for water supply customers. Your bill includes a proportion of the standing charge based on the number of days since your last meter reading. 

    Wastewater bills include a charge for taking away rainfall running off roofs and highway drainage. This is included in the standing charge, not in the rate per cubic metre. 

  • To find out more about how we can help your business, contact us. 

    Contact us